Return and Refund Policy
Buyer shall compensate Pizzaovens.com for any items not stocked. Buyer shall also compensate Pizzaovens.com for special labor, material costs, special engineering etc. on all cancelled orders. Pizzaovens.com reserves the right to charge the buyer a 30% restocking fee on any cancelled orders, along with any additional fees charged by the manufacturer on new equipment orders. All cancelled orders paid via credit card may be subject to an additional 3.5% handling & processing fee.
All USED/Pre Owned Equipment is sold AS IS, but guaranteed to be in working order to our end user customers unless stated otherwise.
If the equipment does not work when it is delivered, Pizzaovens.com will provide service/parts to make the machine work properly. Used Equipment may not be returned. Returns authorized by the company must obtain a pre-authorization # and have prepared the applicable forms or the returned item will be not be accepted at our facilities. A restocking fee may be applicable.
No Warranty or guarantee of any kind is applied to equipment purchased by dealers for resale.
In addition, USED Equipment is sold with a 30 day parts only warranty, unless otherwise specified. New Equipment will follow the Manufacturer's Warranty.
It shall be the Purchaser's responsibility to ensure that any equipment purchased from Pizzaovens.com is the correct make and model ordered and fits all specifications needed. The Purchaser must ensure that each item is installed and operated in a proper and safe manner. Purchaser also acknowledges that it may have to install or change guards, safeties, warnings or other components to ensure that the machine will conform to all laws, regulations, ordinances, codes, insurance requirements and industry standards. Purchaser agrees to defend, indemnify and hold harmless Pizzaovens.com from and against all suits, claims, costs and expenses, including attorneys fees, for personal injury, death, property damage or loss revenue arising from the purchase, ownership or use by the Purchaser, Purchaser's agents, employees or independent contractors of the equipment purchased. In the case of legal action or dispute under this agreement, this contract shall be governed by the laws of the Commonwealth of Kentucky and jurisdiction will be in the courts of the Commonwealth of Kentucky and Pizzaovens.com reserves the sole right to waive jurisdiction.
All quotations are made for immediate acceptance and are subject to withdrawal, change or prior sale without notice.
A signed quote by the purchaser is a contract to purchase.
Used Equipment may not be returned.
New Equipment Returns must follow the Manufacturer's / Supplier Return Policies. Many Manufacturers charge up to 35% for restocking fees. Original shipping costs will not be refunded. Where original shipping was included free or at a promotional rate, actual shipping costs will be deducted from any refunds issued.
Refunds will be issued upon receipt and inspection of returned items via the original payment type. Certain fees may be applicable, including but not limited to restocking fees, handling & processing fees & return shipping fees.